Camp Policies

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Registration fees are payable in full upon registration in order to confirm a spot in TOP Sports'  Camps. In the event that participants would like to cancel a registration, please note the tiered refund policy below:  

WORRY-FREE CANCELLATION

For ALL cancellations made before May 31st, 2023, a full refund less a $25.00 admin fee per registration will be issued.

After May 31st, the following policy will take effect:

• If a cancellation is made more than 30 days from the start of the program, a full refund less a $25.00 admin fee will be processed. 
• If a cancellation is made between 14 and 30 days from the start of the program, a full program credit less a $25.00 admin fee will be processed and can be redeemed towards any TOP Sports program with no expiration. 
• If a cancellation is made between 7 and 14 days from the start of a program, a 50% program credit less a $25.00 admin fee will be processed and can be redeemed towards any TOP Sports program with no expiration. 
• If a cancellation is made less than 7 days from the start of a program, no refund or credit will be applied.  

No refunds will be offered once the program has begun, or offered for missed camp days regardless of when the cancellation was made or the circumstances. In the event of a medical emergency, refunds/credits may be offered. All cancellations must be made via email to info@topsports.ca.

Refund/Cancellation Fee 

All refunds & cancellations are subject to a $25.00 administrative fee PER registration, regardless of when the cancellation is made.  

Camp Transfers

Requests to transfer camp registration to another camp or week must be made at least 14 days before the start of the original camp, and is subject to available spots in the desired new camp section. There is no fee for camp transfers.

TOP Sports' is committed to providing a safe, positive, and respectful sport environment for all parents, players, coaches, and referees. Any parent, player, or coach that violates the terms set forth in the Code of Conduct may be subject to immediate dismissal from the TOP Sports program without warning, and will not receive a refund on program or registration fees.

These terms include, but are not limited to:

• Displays of aggressive or rude behaviour.
• Use of abusive or aggressive language.
• Displays of offensive, racist, sexist, or abusive language or actions.
• Any harassment, bullying, or verbal abuse of any kind.
• Any physical abuse of any kind.

Please note the above terms are subject to a ZERO TOLERANCE POLICY, and warnings will not be issued.

Given the range of ages and skill levels that participate at our camps, it is not always possible to group participants exclusively by age and/or skill. We will do our best to avoid large age differences playing together, but in the event of low registration, skewed age groups, or extenuating circumstances this may not be possible. Generally speaking, campers ages 4-6 will be grouped together and campers age 7-12 will be grouped together, with every effort made to create smaller age-appropriate groups within. For campers wishing to be grouped with an older group, we need express written consent via email from that campers' parents.

In the event of inclement weather or facility conditions, TOP Sports' reserves the right to cancel any camps with limited notice. Given the limited availability of fields and arenas, TOP Sports' is unable to reschedule or replay any camp days that are cancelled or suspended due to weather or facility conditions. Every effort will be made to proceed with scheduled events as long as it is safe to do so.

In the event that TOP Sports' directors decide to cancel a camp day or program due to inclement weather or facility conditions, every effort will be made to contact all affected families as soon as possible to communicate the changes.

Lightning/Thunder

In the event of lightning or thunder during outdoor camp activities, activities will be immediately stopped and emergency shelter will be taking inside. Coaches/Program Supervisors have been advised to take a “better safe than sorry” approach concerning electrical storms and to always act with camper safety in mind.

Facility Conditions

Camps may also be delayed or cancelled in the event of unsuitable field conditions. TOP Sports' maintains its programs by obtaining permits for a variety of arenas and fields. The owners of these fields have differing policies on when fields may not be used, but generally, if there has been significant rainfall that leaves standing water on the field, creates unsafe conditions for players or increases the likelihood of significant damage to the field, practices or games will not be played.

No refunds or credits of any kind will be offered for any missed camp days or activities due to weather or facility closures. TOP Sports' will always make a strong effort to ensure all camps are operated as scheduled, but extenuating circumstances may apply in some cases.

TOP Sports is committed to maintaining the health, well-being, and safety of all it's participants. Safety is a top priority for those participating in any sports, and TOP Sports recognizes the increased awareness of concussions and their potential long‐term effects. 

This policy is intended to be a tool to assist in proper management of those who have a concussion or  are suspected of having a concussion.  

TOP Sports encourages the prevention of concussions using valuable education programs and enforcement of the rules of the game.

This includes, but is not limited to:  

• The reduction of violence in the game. 
• The reduction of head contact.
• The reduction of hitting from behind.  Education of all participants on prevention and recognition of head injuries and responsible return to play. 
• Encouraging respect and fair play.

If a camper is suspected of having a concussion;

• They will be removed from play immediately, regardless if the concussion occurred during play or not. The player will not be permitted to return to play that day. 
• If there are doubts, TOP Sports' staff will err on the side of caution and assume that a concussion has occurred.
• The camper will be referred to a physician for diagnosis as soon as possible.
• Once a player is diagnosed with a concussion or is experiencing "concussion-like symptoms", they will not be permitted to return to play or practice until all of the return to play requirements are met.

For an overview of the proper steps to take after suffering a concussion, please refer to Parachute Canada's Concussion Guidelines here.

Following a diagnosed concussion, all TOP Sports' participants will be forbidden to participate in ANY sporting activities unless a Return-to-Play form has been signed by a medical doctor and submitted to the program director for review. 

For further information about the proper steps to return-to-play after a diagnosed concussion, please access the resources at Smart Teams, available here.

Requirements for Sport Organizations
Rowan’s Law (Concussion Safety), 2018 makes it mandatory for sports organizations to

1. Effective July 1, 2019, ensure that athletes under 26 years of age, parents of athletes under 18, Coaches, Team Trainers and Team Officials confirm every year that they have reviewed Ontario’s Concussion Awareness Resources. The Concussion Awareness Resources can be accessed free of charge at the following web location. A Confirmation Receipt for review of Concussion Awareness Resources must be completed by each registered participant and managed by the community sport organization for athletes under 26 years of age, parents of athletes under 18, Coaches, Team Trainers and Team Officials before participating in their sport. The Confirmation Receipt Form can be found here.

2. Effective July 1, 2019, establish a Concussion Code of Conduct that sets out rules of behaviour to support concussion prevention. Each year, Athletes, Coaches and Team Trainers must review and sign off on their applicable Codes of Conduct.

3. Effective July 1, 2020, establish a Removal-from-Sport and Return-to-Sport protocol.  

Further information and sample templates is available online here.

The purpose of Rowan’s Law legislation is to promote culture change and make participation in amateur competitive sport safer. There are no enforcement or monitoring provisions in Rowan’s Law.

It is up to entities and individuals to ensure that they comply with the laws of Ontario.

TOP Sports is committed to maintaining an inclusive and safe environment for all campers, coaches, supervisors, volunteers, and parents. In accordance with our club Code of Conduct, TOP Sports' follows a very rigid "3-strike" discipline policy for all activities and programs. 

In the event of a player, coach, volunteer, or parent acting in a way that breaches the TOP Sports' Code of Conduct, the discipline policy is as follows:

Players

Strike 1: Verbal Warning

• During a first incident, coaches will give a verbal warning to the camper and ensure that they understand i) why the were given a verbal warning, and ii) what behaviour will constitute a second strike.

Strike 2: Temporary Removal from camp:

• During a second incident, the camper will be temporarily removed from the practice or game and be asked to sit out for a discretionary period of time. The lead coach on the ice/field has the sole discretion to determine how long that player will sit out. 

Strike 3: Permanent Removal from Camp

• During a third incident, the camper will be permanently removed from the camp on that day, and will be asked to leave the ice or field for the remainder of the week. In addition, the Head Coach or Program Supervisor will arrange to have a direct conversation with the players' parents regarding the incidents, and further discipline may be levied.

In the unfortunate event that a player's behaviour becomes a clear distraction to their teammates, an in-person meeting will be arranged with the player, their parents, the head coach of the team, and the program director. Possible disciplinary action as a result of this situation may include the following.

• Suspension from the camp for an appropriate amount of time with no refund.
• Removal from the camp with no refund.

Parents

TOP Sports is committed to providing a fun, harassment free environment for all players, coaches, and parents. Any parent that violates the TOP Sports' Code of Conduct or behaves in an inappropriate manner will be immediately instructed to leave the field/rink, and a coach-parent conference will be arranged after the camp. If the behaviour persists the parent may be permanently banned from attending all TOP Sports' camps and future programs.

Youth sports should be focused on the enjoyment and improvement of all players, not providing an outlet for the ego of parents. Any behaviour contrary to this belief will be dealt with quickly and harshly. This is a zero tolerance policy.

All individuals age 18+ holding a volunteer or paid position with TOP Sports shall be subject to Enhanced Criminal Record Checks, which includes a search of the National Sex Offender Registry.  Individuals with outstanding Criminal Code convictions and/or pending charges for certain offenses shall not be eligible to hold the positions with TOP Sports.

It is the position of TOP Sports that the Code of Conduct governs all social media forums and all members of the TOP Sports family must continue to abide by the code of conduct when participating in social media exchanges.

It is the policy of TOP Sports that harassment and bullying in any form will not be tolerated and be subject to disciplinary action.  All TOP athletes must refrain from such action and follow the Code of Conduct guidelines to report such incidents. Social Media forums have extended the definition of such infractions and have created a new term known as "cyberbullying". Online harassment, abuse and/or bullying are examples of cyberbullying and TOP Sports has a zero tolerance policy for these types of behaviour.

It is incumbent on all TOP Sports members to adhere to the Code of Conduct in all situations, including during the use of all Social Media forums and technology.  Otherwise, the appropriate measures will be taken and Code of Conduct guidelines will be followed to address such infractions.